What is the Customer Journey and How to Unlock it

I had an interesting conversation with a client recently about ‘naming the resistance’. We discussed how ‘naming the resistance’ to something can result in most challenges in a business (and indeed life) falling away. And once the resistance is named action often follows suit.

Know your Customer

In my experience, one of the greatest points of resistance in marketing terms for any businesses is it’s knowledge of their customer and more specifically that customer’s journey with them.

Continue reading

Top 10 Tips on How to use Twitter in your Marketing

I believe in an integrated approach to marketing. That it should be built cohesively around a central hub which is your business. Twitter is a spoke on that hub. It can be useful. It can be powerful and it most certainly can contribute to the bottom line.

Top 10 Tips on How to use Twitter

Continue reading

Brand Effectiveness – Want to know how to measure it?

Brand is often perceived as an intangible that can’t be measured. It seems ambiguous and something that is often indescribable. Yet it is real and has a financially proven impact on the bottom line.

The Starbucks Effect

Before Starbucks we would have paid $0.50 for a coffee now we are buying a Starbucks Grande Latte for $3.65 in the U.S. And Dyson changed how we think about how much we pay for vacuum’s.

Continue reading

For Those Who Just Get On With It – Thanks!

I love people who just get on with it. They see the problems and think of them as challenges that they just have to work around to get to where they want to go.

They inspire me to do better. They show me that things could be worse and better… in equal measure… so ‘just get on with it’. None more so than a client that I worked with for a very short period about four years ago.

letsjustgetonwithit

Continue reading

The Lost Art of Competitor Analysis & How to Perfect it

As a practical marketing tool, competitor analysis is one of the most useful and most grounded. It identifies both the similarities and differences between players in the marketplace and most importantly it identifies clear gaps that have yet to be tapped and leveraged.

Find the Gap and Embrace Your Difference

Continue reading

Branding Spotlight – What It Is and How to Do it Better.

Branding Spotlight by Finola Howard

So Let’s start with clearly identifying what Branding is and what it isn’t.

We all know the history of the term that originates with cattle branding as a way of clearly identifying ownership of herds. Time has moved on since then and so has branding and what it has come to represent. And with that of course comes misrepresentations and misconceptions too. 

Continue reading